Privacy Policy | COCO STATE

This English text is a reference translation. In the event of any discrepancy, the Japanese version prevails.

COCO STATE ("we", "our office") recognises the importance of your personal information. We comply with the laws and internal rules on the protection of personal information, and handle the personal information entrusted to us in accordance with the policy below.

1. Collection of personal information

We collect personal information by lawful and fair means. We mainly collect it in the following ways:

Information you provide through the contact form, by telephone, by email and similar channels
Information you provide when we show you rental properties or handle contract procedures

2. Types of personal information collected

The personal information we may collect includes:

Name, address, telephone number, email address
Date of birth, gender, nationality
Employer information and information relating to income
Other information required to introduce properties or conclude a contract

3. Purpose of use

We use the personal information we obtain for the following purposes:

To introduce rental properties, arrange viewings and carry out contract procedures
To respond to your enquiries and requests for advice
To provide property information and related information such as new listings and campaigns
To analyse and improve our services in line with customer needs
To fulfil obligations under laws, ordinances and other regulations
To provide services smoothly, including multilingual support for customers from abroad

If it becomes necessary to use personal information beyond the purposes above, we will obtain your prior consent.

4. Provision to third parties

Except where required by law, we do not provide personal information to third parties without your consent. However, we may provide information to the extent necessary for our work in the following cases:

Where we provide information to related third parties such as property owners, management companies, guarantor companies and moving companies in order to deliver the service you requested
Where required by law, or where it is necessary to cooperate with a national or local government body, or a party commissioned by such a body, in carrying out duties prescribed by law

5. Security management

We keep your personal information accurate and up to date, and take appropriate security measures to prevent unauthorised access, loss, destruction, alteration and leakage of personal information.

6. Disclosure, correction and suspension of use

If you or your representative request disclosure, correction, suspension of use or deletion of your personal information, we will respond appropriately in accordance with the law.

7. Revisions to this policy

We may revise this privacy policy in order to improve our handling of personal information, or in response to changes in the law. Any revision will be published promptly on our website.

Contact for privacy matters

For any question about this policy, please contact us at:

ココステート / COCO STATE
301 Shiobaru Corpo, 1-28-7 Shiobaru, Minami-ku, Fukuoka 815-0032, Japan
092-408-2967